Refund & Cancellation Policy

Last updated: April 14, 2024

At Sunya Sounds, we strive to ensure our customers have a positive experience at our events and with our merchandise. Please read our refund and cancellation policy carefully to understand your rights and options.

1. Event Cancellation by Sunya Sounds
If an event is cancelled by Sunya Sounds, you will be entitled to a full refund of the ticket price. We will notify all ticket holders via email and will process refunds automatically to the original payment method.

2. Event Rescheduling
If an event is rescheduled, your ticket will automatically be valid for the new date. If you are unable to attend the rescheduled event, you may request a refund within 24 hours of the rescheduled date announcement. Refunds will be processed to the original payment method.

3. Customer-Initiated Cancellations
3.1. Before Event Date:
1. Cancellations made 7 days before the event date will receive a full refund.
2. Cancellations made 4 days before the event date will receive a 50% refund.
3. No refunds will be issued for cancellations made less than 48 hours before the event date.

3.2. On Event Day:
1. No refunds will be provided for cancellations or no-shows on the event day.

4. Non-Refundable Fees
Certain fees, such as processing fees, are non-refundable. These will be clearly indicated during the ticket purchase process.

5. Special Circumstances
We understand that emergencies happen. If you need to cancel your ticket due to a medical emergency or other extraordinary circumstances, please contact us via email at info@sunyasounds.com or by visiting this page on our website: https://sunyasounds.com/contact-us/ . We will review each request on a case-by-case basis.

6. Merchandise Sales
6.1. Return Eligibility:
1. Merchandise must be returned within 7 days of the purchase date.
2. Items must be unused, in their original packaging, and in the same condition as received.
3. Proof of purchase (e.g., receipt or order confirmation) is required for all returns.

6.2. Non-Returnable Items:
1. Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. These will be clearly indicated during the purchase process.

6.3. Return Process:
1. To initiate a return, please contact us via email at info@sunyasounds.com or submit our Contact Us form. We will provide instructions on how to return your item.
2. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

6.4. Refunds for Merchandise:
1. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.

7. Refund Processing
Refunds will be processed within 5 business days of the request approval. The amount will be credited back to the original payment method used during the purchase.

8. Contact Us
If you have any questions about or need further assistance, You can contact us:
By email: info@sunyasounds.com
By visiting this page on our website: https://sunyasounds.com/contact-us/

Thank you for supporting Sunya Sounds. We look forward to welcoming you to our events and serving you with our merchandise!